February 2022

January 2022

People sit in a library on computers.

The Manager’s Guide To CRM

Customer actions reveal tons about how effectively a business is being conducted. If you don’t take advantage of it, you’re ignoring the most useful tool in your arsenal. Not only that, but you’re actively undercutting other efforts like UX and service design. Companies need customer relationship management to craft meaningful...

A double exposure of a woman with short hair in a turquoise shirt.

Imposter Syndrome & How To Overcome It

The persistent feeling that you are unworthy of your successes is called imposter syndrome. It may be tied to anxiety, shame, or a lack of support, among other things. Besides robbing you of a well-earned sense of accomplishment, imposter syndrome can also become a self-fulfilling prophecy, acting as a...