job details – Creative Staffing Agency

job details



Community Moderator

job type: Contract

location: Jacksonville, 32254

job description:
A major market research company seeks a part-time Community Moderator. This is an immediate contract opportunity in the Jacksonville, Florida. Community moderator will work with a major retailers online forums and/or communities. Our ideal candidate is an energetic self-starter, proactive with strong written and verbal communication skills. You must be a creative, engaging communicator with a good understanding of how to encourage value-providing discussions within a community. This role requires 6-7 hours a week. Work can be done offsite, from home however you must live in the local Jacksonville, FL area. Our client will offer training and support for this role.

Responsibilities:
Monitor multiple online, customer branded, online communities
Acknowledge, respond to comments made by community members.
Reply and maintain conversations within the communities.
Guide customers/members to resolve questions and concerns.
Review posts and remove any that are considered inappropriate/ likely to offend others

Requirements:
Great intuition and attitude, high energy (enjoys interacting with people)
Experience interacting in an online community or forum
Corporate background – you can represent a brand and think/express and write in a manner that meets our clients standards
Compassion towards customers/members. Able to communicate with and represent customers/members
Have a passion for problem solving and quality customer service
Offer genuine, thoughtful responses – engage; able to write complete and concise responses when needed.
Ability to think outside the box
Computer literate
Experience moderating a forum and/or community management is a plus
You must live in the local Jacksonville, FL area.

To apply, please submit your resume.

This is a contract opportunity in Jacksonville, FL working remote or offsite. Only local candidates will be considered. You must live in the local Jacksonville, FL area.

Due to the volume of applications, we are unable to respond to each application personally. If we are interested in your qualifications, we will contact you.

We’re highly selective

because the more our clients get the level of creativity they’ve come to expect from us, the more they choose to use us and you.
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